Archive for January, 2020

Jan 09

Business Process Reengineering – Definition

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Business Process Reengineering - Definition

Definition and history of Business Process Reengineering

References

Namchul, S., Donald, J. F. (2002). Business process reengineering and performance improvement: The case of Chase Manhattan bank. Business Process Management Journal, 8(4), 351. Retrieved November 4, 2008, from ABI/INFORM Global database. (Document ID: 214302271).

Business process reengineering. (n.d.). Retrieved November 5, 2007, from Wikipedia: http://en.wikipedia.org/wiki/Business_process_reengineering
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BPR principles and methodology. Pay attention to the reengineering diamond.
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Jan 08

Diner says there's a rat in KFC's chicken

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Jeanne Moos reports on a fast food flap that has one diner fried. See below for KFC’s full response provided to CNN on June 22:
“Recently, a customer questioned the quality of a KFC product, and this received considerable publicity given the sensational nature of his claim. The product has now been tested by a third-party independent lab, which confirmed it is definitely a piece of chicken, as we knew all along. The right thing for this customer to do is to apologize and cease making false claims about the KFC brand.”